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Our Goal
SkinnyWolf is based on the Island of Jersey in the Channel Islands and supplies quality goods at the lowest tax-free prices.
You could compare us to a self-service store dedicated to our area of speciality – Digital Lifestyle Accessories. We provide all the information you need to make your decision, and then you decide whether the purchase is right for you.
We promise to do this efficiently, promptly, and then deliver directly to your door at the lowest price possible.
We are an Internet retailer, so you won’t be surprised to learn that e-commerce, the Internet, email and our website are at the centre of everything we do. We are dedicated to providing a secure, exclusively online service that exceeds your expectations; so with SkinnyWolf, you can expect the very highest levels of service and support, every single time.
Our exclusively online service is automated to keep costs down, and we pass these savings on to you in the form of low tax-free prices. These systems help you every step of the way - from the product search facility, to placing your order, right through to our online support facility, which you can use should you ever need to contact us.
How to Shop
Either browse through the listings using the navigation links on the left-hand-side of any page or use the Search box at the top of any page.
To use the Search box, simply type in a relevant keyword (eg: 'iPod Nano case') and click GO or press Enter on your Keyboard – All products relating to your keywords will be displayed; the more specific your keywords are, the more specific your results will be.
When you’ve found what you need, just follow the instructions to add products to your basket. When you have everything you need, checkout! Our checkout process is intuitive and collects only the information we require to process your order efficiently and promptly. During the checkout procedure, you will be invited to register a username and password. Once registered, customers benefit from:
* Express Checkout: Quicker Shopping - No fuss - even more convenient
* Permanent Basket: Add items during repeat site vists
* Order History: Repeat Orders & Order Tracking
* Special Benefits: Be the first in the know as new items and special offers are launched
Payment
We currently process our payments through Paypal and Google Checkout. Both systems are free to use, completely secure, and enable you to pay by debit or credit card instantly and coveniently.
About Google Checkout
As part of our commitment to continually improve your shopping experience at SkinnyWolf, we would like to let you know that we now offer Google Checkout(TM).
If you have used Checkout before, you can make convenient, secure purchases from us simply by entering your Checkout username and password. If you are using Checkout for the first time, you only need to fill out one page of information to complete your purchase. And you can shop with confidence knowing that Google will protect you in the unlikely event of an unauthorised purchase
Contacting us
You can contact our customer services team instantly by using one of the contact links in the contact section. You can even chat, live, to a member of our team (as though they were standing right next to you) by clicking on the live chat icon on our home page. If you prefer to email us, you can do so by emailing us at enquiries@skinnywolf.com
We aim to respond to most enquiries within 2 working hours and we often reply within 10 minutes.
We know that it is important to manage the expectations of our customers and we believe that despite our automated systems, it is our honesty and openness that are our greatest tools. We know that you can choose to shop wherever you wish and that only if we give you our best are we assured of your continued custom. We do not use a customer services telephone desk, instead, customer services queries are handled promptly via our unique email service 24 hours a day.
Instead of offering direct product or compatibility advice about individual products over the telephone, we offer the service you would expect from an online retailer. Within this site you’ll find a wealth of information regarding product specifications, product comparisons, suitability and compatibility.
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